About The Center
Founded in 1975, The Lesbian Gay Bisexual Transgender Community Center of Greater Cleveland is a leading nonprofit organization that empowers Northeast Ohio’s LGBTQ community through advocacy, education, collaboration and celebration. The heart of the region’s LGBTQ community, The Center is a one-stop hub that provides opportunities and resources for everyone it serves.
The Center’s facility is a welcoming and visible space that brings the community together for resources, support, connections and programming. The Center serves as the public face and advocate for the LGBTQ community. Through leadership within the community, cultural competency training outside the community, media representation and collaborations, the organization aims to improve every Northeast Ohio resident’s quality of life.
In addition, The Center has the important role of social connector, hosting year-round gatherings, public events and cultural programs that unite, honor and celebrate the LGBTQ community.
The Center is an equal opportunity employer that values diversity and inclusion. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity/expressions, national origin, disability status, protected veteran status or any other characteristic protected by law.
Employment Opportunities
QYou program coordinator
Reports to: Senior Director of Programs | Status: Full-time, Non-Exempt | Salary: $39,600
The QYou Program Coordinator works with the Program Director and other program staff to implement and supervise operation of the LGBT Community Center Queer Youth Initiative (Q-You). Responsibilities include youth skills-building workshops, implementation of youth leadership programming, oversight of Center space, interaction with customers, clients and public of all ages in group and individual settings.
Essential Duties and Responsibilities:
- Youth Programs
- Support the development, coordination and implementation of the different components of the youth program including but not limited to:
- Queer Sex Ed
- Youth Popular Opinion Leader (POL) Program
- QYou Leadership Development Institute
- Youth Participatory Action Research Initiative (YPAR)
- Drop-in Program
- Queer Living: Life Skills Program
- Program delivery support for Youth Popular Opinion Leader (POL) Program and Queer Living: Life Skills Program.
- School/community outreach
- Provide information, support and consultation to school based GSAs and other youth serving organizations as needed
- Deliver in-school programing as requested
- Oversee weekly youth activities and coordinate volunteers to cover programs; includes regular Monday, Wednesday, and Friday evening programming.
- Track and account for all youth program attendance record keeping.
- Develop youth leadership team/council.
- Oversee youth development of youth-centric events such as Queer Prom, Queer Youth Ambassadors Retreat, Pride in the CLE Speak Out Stage, Queer Book Club etc.
- Collaborate with other youth-service organizations using Center space.
- Community outreach and partnership management
- Support the development, coordination and implementation of the different components of the youth program including but not limited to:
- Center Space Supervision
- Manage groups that use Center, from initial call through scheduling, to on-site coordination.
- Strive for superior customer service in greeting visitors and managing the Center space during open hours.
- Maintain cleanliness of the Center; report maintenance concerns.
- Compile and report group participation numbers and other programmatic data
- Other
- Greet visitors to the Center. Strive for consistent superior customer service.
- Provide the Program Director with a periodic report of activities and issues.
- Other projects as assigned.
Work Experience Requirements:
- The ideal candidate will have experience with youth programming, general program coordination and oversight, and activities management.
- Preferably have one year or more with job responsibilities in program development and implementation, especially specialized age populations; and experience in customer/constituent service and program coordination.
- Demonstrated ability to work effectively with men, women and transgender individuals of diverse races, ethnicities, ages, abilities and sexual orientations in a multicultural environment.
- Excellent interpersonal communication and customer service skills to establish and maintain positive working relationships with community partners and stakeholders
- Well-organized, detail-oriented, goal-driven and confirmed ability to prioritize and manage multiple projects in a fast-paced, highly-collaborative environment
Qualifications:
- Superior organization, date-manipulation, and logistic skills including exceptional written and verbal communications skills; including strong organizational, detail and interpersonal skills.
- Ability to work as part of a team; and a tenacious commitment to achievement of agreed-upon deadlines.
- Strong computer skills and knowledge including proficiency in Microsoft Office, database operations, spreadsheets, desktop publishing and other software systems.
- Bachelor’s degree preferred
- Valid Driver’s License and reliable transportation (Range of work area will go beyond access of public transportation)
- Ability to work day and evening shifts
Work Environment:
The Program Activities Coordinator works in a fast-paced setting that includes significant foot traffic and continuous interruptions. The Program Activities Coordinator has access to proprietary and client records and is responsible for maintaining this information as confidential. This is a grant funded full-time position requiring afternoon & evening hours, and occasionally some weekend work.
We strongly encourage people of color, transgender and non-binary people to apply. The LGBT Community Center of Greater Cleveland is an equal opportunity employer and welcomes everyone, including allies, to join our team.
To apply send cover letter and resume to [email protected] with the subject line “QYou Program Coordinator”.
Communication Coordinator
Reports to: Director of Development & Communication Status: Full-time, Non-Exempt | Salary: $40,000 - $45,000
The Communication Coordinator demonstrates professional management of the organization’s brand reputation and oversees all the communications and marketing content from the company. They also work closely with Center Administrative leadership to coordinate all media outlets and to drive awareness and positioning of the company. They will also be asked to help promote external community events according to promotional standards set forth by The Center team.
Dynamic Communications
- Manage the development and coordination of marketing projects – including externally contracted graphic design elements for print and digital use, website updates as needed
- Collaboratively identify needs for The Center staff to establish comprehensive communication plan for Center-led initiatives.
- Create thoughtful, educational and engaging content to ensure current and prospective donors are informed of our work and invited to attend both programming and giving events.
- Enhance stewardship of philanthropic contributions by creating content for follow-up campaigns to donors and volunteers.
- Work with the Director of Development & Communication to develop, curate and disseminate all press releases, media alerts and organizational updates for Center’s News webpage.
- Collaborate with Director of Development & Communication to determine how to address all media requests, media outreach and events, including public relations efforts and on-site interviews. Track media coverage and manage and work to expand an established media database.
- Manage both internal and external content for monthly newsletters. The Communication Coordinator is also responsible for scheduling the delivery of newsletters, in addition to eblasts as needed. Work closely with Development Associate on delivery metrics, including opt-outs and response, open and click-through rates, and make content decisions based on those metrics. Additionally, organizing and segmenting email lists.
Web and Social Media Presence
- The Communication Coordinator works closely with the Director of Development & Communication on updates for The Center website.
- Utilizing assessment tools, such as Google Analytic, the Communication Coordinator will track page views, bounce rates and time spent on pages, as well as identify user experience improvements.
- Manage existing social media platforms and identify new opportunities. Create and curate compelling content calendars and campaigns reflecting The Center’s mission.
- The Communication Coordinator will manage brand standards across all mediums. Analyze social media metrics for each channel and manage a weekly report document that tracks growth across platforms.
Skills and Qualifications
- Required*
- Bachelor’s degree or equivalent experience in communications, marketing, business, nonprofit management or a related field
- Two to four years of experience in development, marketing and/or communications
- Exemplary written and verbal communication skills
- Experience with database management
- Professional experience with social media channels, content management systems and email communication tools
- Proficiency in Microsoft Office
- Experience in online graphic design platform Canva
- Ability to tackle multiple tasks in a timely and effective manner
- Excellent organizational skills and attention to detail—the right candidate must be exceptionally thorough and detail oriented.
- Ability to work both independently and in team settings within an office environment
- Ability to work in a fast-paced environment and engage with a diverse population of guests and partners
- Mindfulness related to social justice–oriented work and past experience writing and communicating about marginalized communities
- Preferred
- Experience in a nonprofit environment
- Experience with various development techniques (such as donor cultivation, solicitation and stewardship)
- Proficiency in Adobe Suite – InDesign, Photoshop, Illustrator
- Experience with SEO
To apply, please submit a cover letter, resume and writing sample to [email protected].
*All individuals are encouraged to submit a resume and cover letter for consideration.
The Center is an equal opportunity employer that values diversity and inclusion. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity/expressions, national origin, disability status, protected veteran status or any other characteristic protected by law.
