Program Activities Coordinator- Q-You

Job Title: Program Activities Coordinator- Q-You
Reports to: Program Director
Status: Part-time, nonexempt
Benefits: Not Eligible

Position Information:

The Program Activities Coordinators work with the Program Director and other program staff to implement and supervise operation of the LGBT Community Center Queer Youth Initiative (Q-You). Responsibilities include youth skills-building workshops, maintenance of youth leadership programming, oversight of Center space, interaction with customers, clients and public of all ages in group and individual settings.

Essential Duties and Responsibilities:
Youth Programs
● Oversee weekly youth activities and coordinate volunteers to cover programs; includes regular Monday, Wednesday, and Friday evening programming.
o Programming occurs between 3pm and 7:30pm on Mondays, Wednesdays, and Fridays
● Track and account for all youth program record keeping.
● Develop and manage Youth Ambassadors, a team of leadership-oriented 14-19 year olds.
● Oversee youth development of 4 major youth-centric events annually (dances, prom, conference, etc.)
● Collaborate with other youth-service organizations using Center space.
● Serve in role as Mandated Reporter
● Link program participants to internal and external resources and care when appropriate

Center Space Supervision
● Strive for superior customer service in greeting visitors and managing the Center space during open hours.
● Help maintain cleanliness and operation of the Center; report maintenance concerns to Facilities Coordinator.
● Compile and report group participation numbers monthly, maintain record-keeping for internal and external reporting purposes.

Other
● Greet visitors to the Center. Strive for consistent superior customer service.
● Provide the Program Director with a periodic report of activities and issues.
● Other projects as assigned.

Work Experience Requirements:
● The ideal candidate will have experience with youth programming, general program coordination and oversight, and activities management.
● One year or more with job responsibilities in program development and implementation, especially specialized age populations; and experience in customer/constituent service and facility coordination.
● The Program Activities Coordinator will work typical out of school time hours.

Qualifications:
● Superior organization, date-manipulation, and logistic skills including exceptional written and verbal communications skills; including strong organizational, detail and interpersonal skills.
● Ability to work as part of a team; and a tenacious commitment to achievement of agreed-upon deadlines.
● Strong computer skills and knowledge including word processing, database operations, spreadsheets, desktop publishing and other software systems.
● Demonstrated ability to work effectively with diverse populations.
● Understanding of and/or willingness to learn how multiple socioeconomic and identity factors will affect customer service approaches and needs.

Work Environment:
The Program Activities Coordinator works in a fast-paced setting that includes significant foot traffic and continuous interruptions. The Program Activities Coordinator has access to proprietary and client records and is responsible for maintaining this information as confidential. This is a part-time position requiring afternoon & evening hours, and occasionally some weekend work.

To be considered for this position, please submit your resume and cover letter via email to [email protected] and put “Program Activities Coordinator” in the subject line.

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LOCATION

6705 Detroit Ave.

Cleveland, Ohio 44102


216-651-5428

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BUILDING HOURS

Sunday: Closed

Monday: 10am - 8pm

Tuesday: 10am - 6pm

Wednesday: 10am - 8pm

Thursday: 10am - 8pm

Friday: 10am - 8pm

Saturday: Closed

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